FREQUENTLY ASKED QUESTIONS (FAQ)
Before you e-mail or send us a question, kindly read through our FAQ first. These are the questions that we get from Facebook Chat or from Social Media. We believe most of your questions will be answered if you read through these THOROUGHLY. Thank you.
We will be updating this document from time to time and add more FAQs.
1. What do you sell?
Russshop.com is an online thrift shop. We sell all kinds of items both old and new. One of the things we want to do though is be able to sell hard to find items of all kinds that are affordable. Think of us as your corner thrift shop, wherein you can find unexpected items to be on sale and at low prices. We will always constantly be getting new items both new and pre-owned, giving you a wider selection of items to choose from.
2. How do I place an order?
To order, simply go to ur website at http://www.russshop.com. There browse through the available items or just do a search if you're looking for a particular item. When you find a product you like, just click "Add to Cart". Continue doing this until you find all the items you like. After that you will need to fill in some data so that we will know how to get in touch with you and where to deliver the product. You then choose your payment option and after you choose your shipping options. When this are all finalized, the procedure is finished. You should get a confirmation email and then wait for your product to be delivered or fulfilled. For more information on this, you can check out our "Buying Guide".
3. Can I ask for a reservation of an item?
No. You cannot. Sorry. We only do this if an item is official up for "Pre-Order".
Unfortunately, we do not do reservations on existing items. Reservations are only available on pre-order items.
4. How do I pay?
You can pay via one of our several payment methods:
- COD / Meetups is only available via meetups or via limited locations. This requires a minimum value of P2000 pesos. To know more about this, you can check here.
- Bank Deposit via BPI. We plan to accept from different banks soon too, to make it more convenient for you.
- Online banking such as BPI's "Transfer to Anyone"
- Credit Card (VISA or Mastercard) via our Paypal express checkout Credit Card (VISA or Mastercard)
We plan to have more payment options very soon.
5. I don't have Paypal or Credit Card. How do I pay via Bank Deposit?
You have to order the item first online at our site.
Then you will receive an email from us with our Bank Account Details.
You may deposit at any branch of BPI. Once you made the deposit, keep the deposit slip and send a photo of the deposit slip to firstname.lastname@example.org so that we may verify proof of payment. Once verified, we shall process and ship out your order.
Take note that once you order, you have 48 hours to pay for the item. If we do not hear from you in 48 hours, we will be forced to cancel your order. Note that orders made on a Friday, Saturday, or Sunday will have a Bank Deposit deadline of Tuesday the following week.
6. How much is shipping to my area?
The price of shipping will depend on the size and weight of your package. Right now shipping costs from P90 pesos and up. This can go as high as over P1000 for really big items.
7. How soon will my package arrive?
For Metro Manila, it's 3 to 5 working days (from the moment you receive your shipping confirmation e-mail) and for Provincial, it will be 5 to 7 working days. But we do strive to deliver it faster than our lead-time above.
Please do take note that some of the items you order require additional days to prepare them for shipping before they are shipped out. The number of days minimum for a product to be shipped beyond the normal is seen on the product description.
8. When do you ship?
We ship out on Mondays to Fridays only. We also DO NOT ship out on weekends and legal (Philippine) Holidays.
9. Do you have cutoffs?
Yes. 5:00 PM daily.
When we receive an order, we process it (do the paperwork and pack it) on the day we received it and then ship it out the following day.
Any paid order (and payments for Bank Deposit orders) received after 5pm will be processed the next day. Orders received on a Friday (4pm onwards), Saturday or Sunday will be processed on the next working day (usually the Monday that follows if there are no holidays).
10. I don't want the item I bought to be shipped, can I pick it up instead?
We are allowing pickups but only on a case to case basis. You have to make a request for this to be allowed. This is normally allowed depending on the product.
12. Do you do MEET UPs?
Yes we do meetups but only in certain specific locations. We will not do meetups outside of these specific locations.
13. What's the best way for me to be updated of new arrivals, new items or store updates?
There are several way you may be updated with new arrivals, new items and store updates. First is sign up for our newsletter to receive regular updates via email. Another option is to like our Facebook Page, follow us on Twitter or follow us on Instagram.
14. Can I place an order for an item that is out of stock?
There are specific items that you can still order even if it is out of stock. What happens is you are effectively pre-ordering the item and you will be informed when to expect the item to be available and are reserving one. The item then will be shipped immediately the moment it is available based on the information you provided.
14. I'm a supplier. I want to show you some products that I have or send you a proposal?
That would be great. We'd love to see what you have. You can contact us here and drop us a message. We will get back to you ASAP. You can also email us at email@example.com.
15. Do you do consignments?
Yes we do. Further details and guidelines are posted here.
If you have any further questions, please just contact us.